Firmware is software that resides in Read Only Memory (ROM)
chips. Software is the most costly part of BUFTEK products, and is
provided for use only with products manufactured by BUF
Technology. Software updates are provided, without cost, for two
years after purchase (during the warranty period). After that,
software and firmware can be updated, along with a new two-year update
license, by the purchase of a Refurb-SP (Sport), Refurb-2 (VQC-3000,
VTC-4000 with or without RM-4000), or Refurb-1 (VTC-2000).
In addition to updated software/firmware, our refurbishment service
includes complete disassembly, thorough cleaning, installation of any
applicable ECN's (Engineering Change Notices), and other procedures that
bring the product up to like-new condition. Also, most internal
parts (if required) are half price with a refurbishment service purchase
(excluding only high cost subassemblies such as video boards).
Additional costs are occasionally incurred for unusual processes such as
PCB washing and rework required to remedy problems caused by extreme
conditions like substance spillage.
To take advantage of BUFTEK refurbishment services, please ship your
product, with power supplies and adapters, if practical, to the
factory. Include a note that describes the service you desire,
return shipping address, and the date you need the product back.
Please include a phone number and/or email address so we may contact you
with exact costs, permission for unexpected parts or services (if
needed), and for payment information. Parts and service must be
paid in advance, by credit card or company check, and cannot be provided
Thank you for your continued support of BUF Technology, and please
know that we desire that you enjoy many more years of trouble free